FAQ

Information and Forms > Insurance > Chubb Travel Insurance For Outbound students

1. Can I claim the costs of returning to Australia to attend the funeral of a relative?

In most instances yes.

* Discuss this potential situation with your family before the exchange

2. I forgot I was not in Australia when driving my host brother’s car on the wrong side of the road, and caused an accident. What should I do?

Go home and pack!

3. Can I make a claim for the damage to the vehicles?

You can if you like, however since you have broken the rules, the insurer may deny the claim.

4. Can I claim for something stolen from a car?

Yes if the car was locked and you notified the police.

5. What should I do if I lose my wallet?

Notify the police
Cancel your Credit Cards
Advise your Parents & Host Parents
Notify District 9600 Chair in Australia for advice on how to proceed with a claim.

6. What should I do if my Host Rotary Club insists that I take out extra insurance to go on my bus tour?

Do not attempt to resolve this yourself, refer the matter immediately to your District 9600 Chair in Australia.

7. What if I injure somebody and they sue me?

Immediately advise your District 9600 Chair in Australia.

8. What should I do if I’m asked to pay for damage to someone else’s property?

As this is a Liability claim, you do nothing without contacting your District 9600 Chair in Australia.

9. What should I do if my Host Mum pays for my Doctor’s visit?

Reimburse her immediately, and send the receipt and Claim Form to your Parents to check and then to your District 9600 Chair for processing.

* Never leave your Hosts out of pocket for Medical expenses

10. What should I do if a claim seems to be taking too long to settle?

Check that you have actually completed and sent a Claim Form with receipts your parents or District 9600 Chair.
Allow at least 14 days for processing.

11. Remember

If you need to claim follow the rules, and you will be compensated.

Remember, every claim requires a claim form

If unsure ask